Privacy policy
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Document Control: |
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Policy Version: |
2.0 |
Effective Date: |
08 June 2026 |
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Last Review Date: |
05 June 2026 |
Next Review Due: |
05 June 2027 (or sooner if significant change occurs) |
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Policy Owner: |
Managing Director |
Controlled Copy Location: |
Company intranet / EHSQ Management System Uncontrolled when printed |
1. Refund Policy
Greensport Trading Limited ("Inscapes", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, contact us, or otherwise interact with us.
This policy has been prepared in accordance with:
1.1 UK General Data Protection Regulation (UK GDPR)
1.2 Data Protection Act 2018
1.3 Privacy and Electronic Communications Regulations (PECR)
2. Who We Are
Greensport Trading Limited Trading as Inscapes
Address: Heol Ffaldau, Brackla Industrial Estate, Bridgend, CF31 2XE, United Kingdom
Telephone: 01656 650460
Email: reception@inscapes.org.uk
Website: www.inscapes.org.uk
Company Number: 8317255
2. Who We Are
3.1 Identity Data
3.1.1 Name
3.1.2 Company Name
3.1.3 Job title
3.2 Contact Data
3.2.1 Email address
3.2.2 Telephone number
3.2.3 Billing address
3.2.4 Delivery address
3.3 Transaction Data
3.3.1 Products purchased
3.3.2 Payment information
3.3.3 Order history
3.3.4 Delivery details
3.4 Technical Data
3.4.1 IP address
3.4.2 Browser type and version
3.4.3 Device information
3.4.4 Operating system
3.4.5 Website usage data
3.5 Marketing Data
3.5.1 Communication preferences
3.5.2 Marketing consent records
4. How We Collect Information
Information may be collected when you:
4.1 Place an order
4.2 Create an account
4.3 Contact us by email or telephone
4.4 Complete website forms
4.5 Subscribe to marketing communications
4.6 Browse our website
4.7 Accept cookies
Some information is collected automatically through cookies and analytics technologies.
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Contract
To fulfil orders, arrange delivery, process payments and provide customer support.
Legal Obligation
To comply with taxation, accounting and regulatory requirements.
Legitimate Interests
To operate, maintain and improve our business, website security and customer service.
Consent
For marketing communications and non-essential cookies where consent is required.
6. How We Use Your Information
We use personal information to:
6.1 Process and fulfil orders
6.2 Arrange deliveries
6.3 Manage customer accounts
6.4 Respond to enquiries
6.5 Process payments
6.6 Prevent fraud
6.7 Improve website performance
6.8 Meet legal obligations
6.9 Send marketing communications where consent has been provided.
7. Sharing Personal Information
We only share personal information where necessary.
Recipients may include:
Website and E-Commerce Platform
Shopify Inc.
Payment Providers
Approved payment processing providers used through Shopify.
Delivery and Logistics Providers
Courier and haulage companies responsible for delivering goods.
Professional Advisers
Accountants, legal advisors and auditors.
Regulatory Authorities
Where disclosure is required by law.
We do not sell personal information to third parties.
8. International Data Transfers
Some service providers, including Shopify, may process data outside the United Kingdom. Where international transfers occur, appropriate safeguards are implemented, including: UK International Data Transfer Agreements (IDTA)
UK-approved Standard Contractual Clauses
Adequacy regulations where applicable.
9. Data Retention
We retain personal information only for as long as necessary.
| Data Type | Retention Period |
| Customer orders | 7 years |
| Financial records | 7 years |
| Customer enquiries | 24 months |
| Marketing consent records | Until withdrawn plus 2 years |
| Website analytics | Up to 26 months |
| Website account data | Until account closure plus 12 months |
Information no longer required is securely deleted or anonymised.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information, including:
10.1 Secure hosting enviornments
10.2 Password-protected systems
10.3 Restricted staff access
10.4 Staff confidentiality obligations
10.5 Anti-malware and cybersecurity controls
10.6 Regular system maintenance and monitoring
11. Your Rights
Under UK GDPR you have the right to:
11.1 Access your personal data
11.2 Correct inaccurate information
11.3 Request deletion of personal data
11.4 Restrict processing
11.5 Object to processing
11.6 Data portability
11.7 Withdraw consent at any time
Requests should be submitted to: reception@inscapes.org.uk or via the Website contact form.
12. Cookies
Our website uses cookies to:
12.1 Enable website functionality
12.2 Improve user experience
12.3 Analyse website performance
12.4 Support marketing activities
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
You may withdraw consent at any time through our cookie settings tool or browser controls.
13. Marketing Communications
We will only send marketing communications where:
13.1 You have consented; or
13.2 We are otherwise permitted by law
You can unsubscribe at any time using the link provided in our communications or by contacting us directly.
14. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
15. Complaints
If you have concerns regarding our handling of personal data, please contact us first.
If you dissatisfied, you may contact:
| Information Commissioner's Office (ICO) Website: www.ico.org.uk Telephone: 0303 123 1113 |
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF |
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, business operations or website functionality.
The latest version will always be available on our website.
17. Policy Review
This policy shall be reviewed annually or sooner where there are changes to legislation, regulatory requirements, website functionality, business operations, or organisational structure.
